Are you an operator, system integrator, broadband supplier or service provider and need to report a fault?
Error reporting to Ventelo Wholesale can be logged from this webpage. Reports are sent directly to our tracking system to ensure that they receive attention as soon as possible. You will be given a case number for quick reference.
PS! This contact form is relevant for Ventelo Wholesale customers only. If you are a residential or corporate customer, we ask you kindly to utilize the contact forms on Customer Service Residential or Customer Service Corporate in order to secure the shortest response time possible.
» Contact form for residential customers (PS: Norwegian form)
» Contact form for Customer Service Corporate (PS: Norwegian form)
» Contact form for residential customers (PS: Norwegian form)
» Contact form for Customer Service Corporate (PS: Norwegian form)
| » | Circuit ID and description are necessary to find and correct the problem. |
|---|---|
| » | A contact person that is familiar with the problem should be available during testing. |
| » | Before submitting your error report, please ensure that local equipment related to the problem has been tested, including power, cables, restart, which error/system LEDs are lit or flashing. |
| » | Timeframe error was discovered |
| » | Affected addresses |
| » | Other relevant info such as logs, alarms, etc. |
